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Cancellation Policy
We understand that plans can change, especially around the time of birth. To ensure fairness to all of our guests, we have the following cancellation policy:
Our priority is to support families during this special time, and we’re here to help however we can.
The ideal length of your stay depends on your individual recovery and preferences. We recommend a minimum of 3-5 nights to fully benefit from our comprehensive services and allow for optimal rest and rejuvenation. However, we also offer extended stays for those who desire a longer period of support and pampering. Our concierge team can help you determine the perfect duration to align with your personal postnatal journey.
Click here to view our current offers.
We aim to provide a seamless and indulgent experience, so you’ll need to bring very little. We recommend bringing comfortable clothing, personal toiletries, any necessary medications, and your baby’s essentials (diapers, clothing, etc.). We provide luxurious robes, linens, and all essential amenities. Our goal is to allow you to focus entirely on your recovery and bonding with your baby.
As The RUBY Postnatal experience is a luxurious wellness retreat focused on comprehensive postnatal care, it is typically not covered by standard health insurance. We recommend contacting your insurance provider to inquire about potential coverage for specific services, such as lactation support or nutritional counseling. We can provide you with detailed invoices and documentation to assist with any insurance claims.
Your baby’s safety and well-being are our utmost priorities. Our postnatal specialists are highly trained and experienced in newborn care, and we maintain the highest standards of hygiene and safety. Our luxurious accommodations provide a secure and nurturing environment for both you and your baby. You can rest assured that your baby is in the best possible hands.
To ensure availability and secure your preferred dates, we recommend booking your stay as early as possible. Postnatal retreats are in high demand, and early booking allows us to tailor your experience to your specific needs. We suggest contacting us during your second or third trimester to begin planning your luxurious postnatal retreat.
We adhere to the highest standards of hygiene and safety. Our staff is trained in infection control, and we maintain a clean and safe environment.
Our cancellation policy is detailed in our booking agreement. Please review it carefully before making a reservation.
We offer various payment options and can discuss payment plans on a case-by-case basis.
Please use this link to book your stay. We recommend booking in advance to secure your preferred dates.
Yes, we provide complimentary high-speed Wi-Fi and access to other essential technology to ensure you stay connected.
We understand the importance of family support. Please inquire about our policies regarding partners and family members staying at the retreat.
You’ll enjoy luxurious hotel rooms or suites, featuring premium amenities, comfortable furnishings, and a serene environment conducive to rest and relaxation.
Our services include 24/7 postnatal specialist support, nutritious gourmet meals, lactation support, 24/7 nursery care, emotional support, and luxurious accommodations.
We cater to mothers who desire a supportive, restorative, and luxurious environment to recover and bond with their babies after childbirth. This can be 1st time moms or moms with experience.
The RUBY Postnatal is a luxurious retreat and service designed to provide comprehensive support and care for new mothers during the crucial postpartum period. We focus on nurturing care, serene rest, and absolute peace of mind
The RUBY postnatal is located inside the Omni Hotel at 4 Riverway Dr, Houston, TX 77056. We are delighted to provide our services in this exceptional setting where we’ve blended the comfort of home with high-end amenities.
